You have feedback, questions or another request? Here you can find answers to frequently asked questions or reach us via contact form.
Our blood analysis package has been specially designed by medical experts for the broadest possible overview of your health. The exact values that we measure, as well as questions and answers, can be found here: To the blood values
Our blood analysis is intended for health prevention and is therefore mainly aimed at healthy people. If you have any complaints, you should always contact the doctor you trust. If you’re interested in gaining insight into your health, our blood analysis is just for you. If all values are in the green range, you know that you are doing something right. And if values are outside the reference range, you can act before complaints occur.
By the way, we measure the most important values in vegan nutrition with our vitamin B12 add-on. Especially if you have just changed your diet, it makes sense to check your blood values.
We recommend that a comprehensive blood analysis like ours be done about once a year, provided all values are good. If some of your values are not optimal, we will tell you in our recommendations if and when you should have them checked again.
No. We measure blood values that are related to various metabolic functions of your body, your performance and your organs:
No conclusions about food intolerances can be drawn from these values. You can find the exact values we measure here: To the blood values
Depending on how you are insured. There are supplementary insurances that cover part of the costs. We therefore strongly recommend that you submit the invoice and would be pleased if you let us know your insurance company’s decision.
We are also working directly to be recognized by health insurance companies. However, this is not a particularly fast process, as you can certainly imagine.
Here you will find a pre-written text that you can submit to your health insurance together with the invoice.
As of today, there is a health insurance company that covers 90% of our blood analysis and up to CHF 200. This is Atupri with its “Basic” supplementary insurance.
No. We see ourselves as prevention specialists: inside and want to make sure you stay healthy. The blood analyses are used for early detection of possible diseases. If you have acute symptoms, you should always discuss them with your doctor. So we do not replace doctors, but complement them.
You can postpone your appointment at any time until it is removed. Log in to app.rikai.ch and select the reschedule function.
Please note that a fee will be charged for very short-term postponements:
There is no charge for postponements made more than 20 hours before your appointment.
Did you miss your appointment? You can still move it even in this case. For our and our blood collection partners’ additional expenses, we charge CHF 80.
No, you can eat something before the blood sample is taken and do not need to fast. However, we recommend that you do not eat any particularly fatty foods (e.g. raclette, pizza, etc.) or drink any sweet drinks or alcoholic beverages for approx. 24 hours beforehand. It is also advisable to drink a large glass of water immediately before the blood sample is taken.
You can only buy a follow-up test if you have already done a comprehensive blood analysis at Rikai and we have recommended that you check certain blood values again in a few months. In this case, you have the option of ordering the Homesampling Test Kit directly in your profile.
Directly and without our recommendation it is not possible to order a homesampling test kit.
Please note that we have only been offering the follow-up test since February 2023. If you have previously had a blood test with us, the possibility will not appear in your profile.